Impressum

Welcome to Equeen!

Equeen is an online store specializing in equestrian accessories and equipment for riders and horse enthusiasts.

By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order.


1. Intellectual Property

  • All content available on this website, including texts, images, graphics, logos, photographs, product descriptions, and digital materials, is the property of Equeen or the respective copyright holders.
  • Any reproduction, modification, distribution, or use of the content without prior written authorization is strictly prohibited.


2. Product Information

  • Equeen strives to provide product descriptions and images that are as accurate as possible. However, colors, details, and product appearance may vary slightly depending on the device used to view the website.
  • Product availability may change without notice and does not constitute a permanent guarantee of availability.


3. Orders and Payments

  • Payments are processed through secure payment systems provided by our payment partners during checkout.
  • Orders are confirmed only after payment has been successfully authorized.
  • Once an order has been placed, it cannot be modified unless otherwise agreed by Equeen.


4. Returns and Refunds

  • Returns are accepted within 14 days of delivery for products that meet the requirements outlined in our Returns and Refund Policy. If these requirements are not met, the return procedure cannot be initiated.


5. Shipping and Delivery

  • We ship throughout Europe using reliable courier services. Delivery times and shipping costs vary depending on the destination.
  • Equeen is not responsible for delays caused by couriers or customs authorities.
  • Any customs duties, import taxes, or additional charges are the responsibility of the customer.
  • Equeen is committed to dispatching orders as quickly as possible but cannot be held responsible for delays caused by circumstances beyond our control or by the artisanal production process of our products.


6. External Links

  • Our website may contain links to external services or third-party platforms. Equeen is not responsible for the content or policies of these external websites.


7. Liability

  • Equeen shall not be liable for temporary website interruptions, technical issues beyond its reasonable control, or the improper use of purchased products.
  • Customers are responsible for selecting products suitable for their needs and for using them correctly for themselves and their horses.


8. Customer Support

If you have any questions or require assistance, please contact us at:

info@equeen.it


We will do our best to respond as quickly as possible.


9. Changes to These Terms

Equeen reserves the right to modify or update these Terms and Conditions at any time without prior notice.


Last updated: 27 June 2026