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Welcome to EQUEEN!
The terms “we,” “us,” and “our” refer to EQUEEN. EQUEEN operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as our customer, with a carefully curated shopping experience (the “Services”). EQUEEN is powered by Shopify, which enables us to provide the Services.
These Terms and Conditions of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when using the Services.
Please read these Terms carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By visiting, accessing, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms or to our Privacy Policy, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By accepting these Terms, you represent that you have reached the age of majority in your country, state, region, or jurisdiction of residence, as required by applicable law, and that you have given your consent for any minor dependents under your responsibility to use the Services on devices that you own, purchase, or manage.
To access or use the Services, including browsing our online store or purchasing any product or service we offer, you may be required to provide certain information, including your email address and your billing, payment, and shipping details.
You represent and warrant that all information you provide through our store is accurate, complete, and up to date, and that you have the legal right to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.
You may not transfer, sell, assign, or license your account to any third party.
SECTION 2 – OUR PRODUCTS
We make every reasonable effort to ensure that our products and services are represented as accurately as possible in our online store.
However, please note that product colors, finishes, and appearance may vary from how they are displayed on your screen due to the device used to access the store and its display settings.
We do not guarantee that the appearance or quality of any product or service purchased will fully meet your expectations or exactly match what is displayed in our online store.
All product descriptions are subject to change at any time without prior notice, at our sole discretion.
We reserve the right to discontinue any product at any time and to limit the sale of any product to any person, geographic area, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
By placing an order, you submit an offer to purchase. EQUEEN reserves the right to accept or reject any order at its sole discretion. An order shall not be considered accepted until EQUEEN has confirmed its acceptance. Payment must be successfully received and processed before an order is accepted.
Please review your order carefully before submitting it, as EQUEEN may not be able to accommodate cancellation requests once the order has been accepted.
If an order is refused, modified, or cancelled, we will attempt to notify you using the email address, billing address, and/or telephone number provided at the time of purchase.
Purchases are subject to returns, replacements, or refunds exclusively in accordance with our Refund & Return Policy.
You represent and warrant that all purchases are intended for your personal or household use only and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotional offers are subject to change without prior notice.
The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email.
Unless otherwise expressly stated, published prices do not include taxes, shipping charges, handling fees, customs duties, import duties, or similar charges.
Prices displayed in our online store may differ from prices offered by physical stores, other online stores, or third-party retailers.
From time to time, we may offer promotions relating to the Services that are governed by separate terms and conditions. In the event of any conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You also agree to promptly update your account information, including your email address, payment card details, and expiration dates, so that we can complete your transactions and contact you when necessary.
You represent and warrant that: (i) the payment information you provide is accurate and complete; (ii) you are legally authorized to use the selected payment method; (iii) any charges incurred will be honored by your payment provider; and (iv) you will pay all applicable charges, including shipping costs, handling fees, taxes, duties, and any other applicable fees.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. Shipping and delivery times are estimates only and may vary depending on the destination, courier services, customs procedures, government authorities, or other circumstances beyond EQUEEN’s reasonable control. Once the products have been handed over to the shipping carrier, ownership and the risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, texts, visual elements, images, graphics, product reviews, videos, audio content, as well as their design, selection, and arrangement, are the property of EQUEEN, its affiliates, licensors, or their respective owners, and are protected by national and international laws relating to intellectual property, trademarks, patents, and copyright.
These Terms grant you permission to use the Services solely for personal and non-commercial purposes.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material available through the Services without our prior written consent.
Except as expressly provided in these Terms, nothing contained herein grants or shall be interpreted as granting any license or other right relating to the patents, trademarks, copyrights, or other intellectual property rights of EQUEEN, Shopify, or any third party.
Unauthorized use of the Services may constitute a violation of applicable intellectual property laws. All rights not expressly granted in these Terms are reserved by EQUEEN.
The names, logos, product names, service names, designs, and slogans of EQUEEN are trademarks of EQUEEN, its affiliates, or its licensors. They may not be used without the prior written consent of EQUEEN.
The Shopify name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing within the Services are the trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
As part of the Services, you may be provided with access to customer tools offered by third parties that we neither monitor nor control. You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without warranties, representations, conditions, or endorsements of any kind. We shall have no liability whatsoever arising from or relating to your use of any optional third-party tools.
Any use by you of optional tools made available through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms and conditions under which such tools are provided by the relevant third-party providers. We may also introduce new features, tools, or resources through the Services in the future. Any such new features, tools, or resources shall also be subject to these Terms and Conditions of Service.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites or online services provided or operated by third parties, including integrated third-party features. We are not responsible for examining or evaluating the content, accuracy, or reliability of any third-party materials or websites that you choose to access. If you leave the Services to access such third-party websites or materials, you do so entirely at your own risk.We shall not be liable for any damage or loss arising from your access to third-party websites or from the purchase or use of products, services, resources, or content available through such websites.
Please review the policies and practices of any third party carefully before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services must be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
EQUEEN is powered by Shopify, which enables us to provide the Services. However, all purchases and sales made through our online store are conducted directly with EQUEEN.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and EQUEEN, including any damages, injuries, losses, or claims arising from products or services purchased through our store.
You expressly release Shopify and its affiliates from any claims, liabilities, damages, or losses arising out of or relating to your purchases and transactions with EQUEEN.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy, available in the “Privacy Policy” section of our website. Certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its services. Information submitted through the Services may be transferred to and shared with Shopify and third parties located in countries other than your own. Please refer to our Privacy Policy for further details on how EQUEEN, Shopify, and our service providers process your personal information.
SECTION 11 – FEEDBACK
If you submit, upload, publish, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media and for any purpose, including commercial purposes. For example, we may use such Feedback to operate, provide, evaluate, improve, enhance, and promote the Services, as well as to fulfill our obligations and exercise our rights under these Terms.
You further represent and warrant that: (i) you own or otherwise control all rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting the Feedback; and (iii) your Feedback complies with these Terms.
We are under no obligation to:
- keep your Feedback confidential;
- pay compensation for your Feedback; or
- respond to your Feedback.
We may, but are under no obligation to, monitor, edit, or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise objectionable, or that violates these Terms or the intellectual property rights of any person. You agree that your Feedback will not violate any third-party rights, including copyrights, trademarks, privacy rights, personality rights, or other proprietary or personal rights.
You further agree that your Feedback will not contain unlawful, defamatory, obscene, fraudulent, or otherwise harmful material, nor contain viruses, malware, or other harmful code capable of affecting the operation of the Services or any related website.
You may not use a false email address, impersonate another person or entity, or otherwise mislead us or third parties regarding the origin of any Feedback. You are solely responsible for the Feedback you provide and for its accuracy. We assume no responsibility or liability for any Feedback submitted by you or any third party.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
From time to time, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping costs, delivery times, or product availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders whenever any information is inaccurate, at any time and without prior notice, including after an order has been confirmed.
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not access or use the Services, directly or indirectly: (a) for any unlawful or harmful purpose; (b) to violate any applicable local, national, international, federal, state, provincial, or regional laws, regulations, rules, or ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of any third party; (d) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any of our employees or any other individual; (e) to submit false, inaccurate, or misleading information; (f) to upload, download, transmit, receive, use, or reuse any material that does not comply with these Terms; (g) to transmit, or procure the transmission of, any advertising or promotional material, including unsolicited advertising, chain letters, spam, or any other similar solicitation; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services or that, in our sole discretion, may harm EQUEEN, Shopify, other users of the Services, or expose them to liability.
Furthermore, you agree not to: (a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or monitor the personal information of others; (d) engage in spam, phishing, pharming, pretexting, or similar fraudulent activities through the Services; (e) use robots, spiders, web crawlers, scraping tools, data mining or extraction tools, automated devices or processes, artificial intelligence systems (including AI agents), or any automated or manual means to access the Services; or (f) interfere with, bypass, circumvent, or otherwise defeat any security features, authorization systems, robot exclusion mechanisms, or other measures we implement to restrict or regulate access to the Services.
We reserve the right to suspend, disable, or terminate your account at any time, without prior notice, if we determine that you have violated any provision of these Terms.
SECTION 14 – AGENTS
14.1 This section (“Agent Terms”) applies if you use, authorize, enable, or cause the deployment of an Agent to access, use, or interact with the Services. For the purposes of these Terms, an “Agent” means any software or service capable of performing autonomous or semi-autonomous actions on behalf of, or under the instructions of, an individual or organization, whether operating directly or through a user’s device without continuous human supervision.
14.2 No Agent may access, use, or interact with the Services unless it continuously identifies itself and fully complies with the requirements set out in Section 14.4. Additionally, no Agent may access, use, or interact with the Services if we have requested that such Agent refrain from doing so.
14.3 We may establish technical or operational limitations governing how Agents may access, use, or interact with the Services.
14.4 Agents must: (i) identify themselves in every HTTP/HTTPS request by including the following User-Agent string:“Agent/[Agent Name]”; (ii) not conceal or obscure the fact that access, use, or interaction is being performed by an Agent, including by:(a) imitating human behaviour or interaction patterns; or(b) solving or bypassing CAPTCHA systems or similar mechanisms intended to distinguish humans from automated systems; (iii) respond truthfully to any questions or prompts designed to determine whether interactions originate from a human or an automated system; and (iv) not circumvent, avoid, interfere with, or bypass any technical or operational measures intended to regulate or restrict Agent access to the Services.
SECTION 15 – TERMINATION
We may terminate this Agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without prior notice.
You remain responsible for all amounts due up to and including the effective date of termination.
The following provisions shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature are intended to survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information available on or through the Services is provided for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is entirely at your own risk. We disclaim all liability arising from any reliance placed on such information by you, any other user of the Services, or any person who may be informed of its contents.
EXCEPT AS EXPRESSLY STATED BY EQUEEN, THE SERVICES AND ALL PRODUCTS MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABILITY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
Some jurisdictions do not allow the exclusion of certain implied warranties or conditions. Therefore, some of the above exclusions may not apply to you.
SECTION 17 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EQUEEN, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR SHOPIFY AND ITS AFFILIATES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.
THIS LIMITATION OF LIABILITY ALSO APPLIES TO ANY CLAIM ARISING FROM THE USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT OR PRODUCT MADE AVAILABLE THROUGH THE SERVICES, EVEN IF EQUEEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless EQUEEN, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, claims, demands, or expenses, including reasonable legal fees, arising out of or relating to:
- your breach of these Terms and Conditions of Service or any documents incorporated herein by reference;
- your violation of any applicable law or the rights of any third party; or
- your access to or use of the Services.
We will notify you of any claim subject to indemnification, provided that any failure or delay in providing such notice shall not relieve you of your indemnification obligations unless you are materially prejudiced as a result.
We reserve the right to control the defense and settlement of any such claim, including the selection of legal counsel, at your expense. However, we will not settle any claim imposing non-monetary obligations on you without your prior consent, which shall not be unreasonably withheld.
You agree to cooperate fully in the defense of any indemnified claim, including by providing any relevant information or documentation reasonably requested.
SECTION 19 – SEVERABILITY
If any provision of these Terms and Conditions of Service is determined to be unlawful, invalid, or unenforceable, that provision shall nevertheless be enforced to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms and Conditions of Service, and such determination shall not affect the validity or enforceability of the remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms and Conditions of Service shall not constitute a waiver of such right or provision.
These Terms and Conditions of Service, together with any policies or operating rules posted by us on this website or relating to the Services, constitute the entire agreement and understanding between you and EQUEEN regarding your use of the Services.
They supersede all prior or contemporaneous agreements, communications, proposals, whether oral or written, including any previous versions of these Terms and Conditions of Service.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 21 – ASSIGNMENT
You may not assign, transfer, delegate, or otherwise dispose of this Agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. We may assign, transfer, delegate, or otherwise transfer these Terms and any of our rights or obligations at any time without your consent or prior notice.
SECTION 22 – GOVERNING LAW
These Terms and Conditions of Service and any separate agreements under which we provide the Services shall be governed by and construed in accordance with the laws of the country in which EQUEEN has its registered office, without prejudice to any mandatory consumer protection rights granted under the laws of your country of residence. Any dispute arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent court as determined under the applicable laws. You and EQUEEN agree to submit to the jurisdiction of such courts.
SECTION 23 – HEADINGS
The headings used in these Terms and Conditions of Service are included solely for convenience and shall not affect the interpretation or application of these Terms.
SECTION 24 – CHANGES TO THE TERMS AND CONDITIONS OF SERVICE
You may review the most current version of these Terms and Conditions of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms and Conditions of Service by posting updates and revisions on our website.
It is your responsibility to check this page periodically for changes. Where required by applicable law, we will notify you of any material changes to these Terms before they become effective. Your continued access to or use of the Services following the publication or effective date of any changes constitutes your acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms and Conditions of Service may be sent to: info@equeen.it